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Privacy Policy

We value your privacy and will handle your information securely and in line with Australian Privacy Laws. The information we collect is usually the information you provide us when you register for an account and/or place an order online or instore. We require information such as your name, email, and phone number (for order updates), address and delivery instructions (for delivery). The contact information provided will be used to update you on your order in the event of an issue or when your order has reached another state (e.g., such as despatch, or delivered).

We also use analytics software for both monitoring and marketing purposes; however the information is handled in a way that complies with regulatory requirements.

In some cases, we may need to share your information with other third parties, this will be to pass on your information to couriers or Australia Post for delivery, to a separate warehouse to arrange delivery if an item is being sent from a different location or a supplier is providing a replacement item directly. We may also need to pass on your information to a warranty department if we are putting a warranty claim on your behalf or to an electrician/installer if we are assisting you with booking an installation for your product.

When making a payment online, you may be directed to another third-party website to complete the payment (e.g., PayPal). Please make sure you have ready and understood their privacy policy as it will differ.

If you have any questions, please feel free to contact us.

 

Data Deletion Instructions

At The Fan & Light Shop, we value your privacy and are committed to protecting your personal information. This document outlines how you can manage or delete your data associated with your account on our website, including when you've used social login options such as Facebook, Instagram, Google, or Apple ID.

How Can I Manage or Delete Information About Me?

You have the right to request the deletion of your personal data at any time. To initiate this process, please contact us using any of the following methods: Email, Phone, In-Store, or Post.

Our contact details are always up to date on our Contact Page.

We aim to process all data deletion requests within seven business days, excluding public holidays.

What Happens When I Delete My Account?

Upon receiving your request, we will delete all personal information associated with your account from our systems. This includes your account details, order history, and any stored personal data. Please be aware of the following implications:

  • Access to Order History: You will no longer have access to your online account or order history. We will not be able to assist you in retrieving lost invoices or purchase records after your data has been deleted.

  • Product Warranties: Your product warranties will remain valid. However, most warranty claims require proof of purchase and proof of installation by a licensed electrician. It is your responsibility to retain copies of your invoices and installation records. Without your details on file, we may not be able to help recover lost invoices.

Data Retention by Third Parties

While we will delete your data from our systems, please note that third-party services involved in your transactions may retain information according to their own privacy policies. This includes:

  • Payment Providers: Services like PayPal or Afterpay may keep records of your transactions.
  • Social Login Providers: Platforms such as Facebook, Instagram, Google, or Apple ID may retain data associated with your login.

We recommend reviewing the privacy policies of these third-party providers for more information on how they handle your data.

Sharing of Your Information

We do not share your personal information with third parties, except under the following circumstances:

  • Delivery Services: We share necessary details (e.g., name, company name, phone number, address, email) with delivery partners to fulfil your orders.
  • Installation Services: If you request installation, we may share your contact information with accredited installers to coordinate the service.
  • Supplier Assistance: At your request, we may provide your details to suppliers to assist with product troubleshooting or selection.
  • Legal Obligations: We may disclose your information if required by law or in the event of a product recall.

Data Retention Policy

We retain your data only as long as necessary to provide you with our services. If you do not request deletion, your information will remain on file to help you access your order history and assist with any future inquiries or warranty claims.

Contact Us

If you have any questions or need assistance managing or deleting your personal information, please don't hesitate to contact us.

Please ensure you retain copies of all necessary documents related to your purchases and installations, as we may not be able to provide these once your data has been deleted.